Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, place the item securely in its original packaging, and mail your return to the following address:

 

Mario Bazel Art

Attn: Returns

 

Ulitsa Slaveevi Gori 54, ap. 18

Plovdiv, 4004

Bulgaria

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

 

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

 

 

The following items cannot be returned or exchanged:

 

● Digital downloads

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

 

 

● If returning the artwork, the buyer must provide tracking information and insurance, to ensure a refund upon safe receipt of the artwork.

● The artwork must be returned in the same condition, as the buyer has received it. If not, no refund will be available.

● The buyer will be refunded, when the artwork is collected and the condition of it is inspected by the seller.

● The artwork cannot be returned for reasons like slight colour difference between the real image and photography of the image.

● If the artwork arrives damaged, the buyer must inspect it immediately and document it with photos at the courier’s office, so the insurance can cover it. In any other case outside the courier’s office, the buyer is responsible for the condition of the artwork.

 

 

If you have any questions concerning our return policy, please contact us at:

 

 

contact@mariobazelart.com